Last Updated: [March, 2025]
1. Introduction
Amativo (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information from visitors across our global markets, including Colombia, the USA, and Asia (China, Korea, Japan, etc.).
2. Information We Collect
- Contact Details: When you submit an inquiry (e.g., via a contact form or email), we may collect your name, email address, phone number, country, and any other information you provide relevant to a B2B sales inquiry.
- Browsing Data: We use cookies or similar tracking technologies to gather information about how you interact with the Site (e.g., pages visited, device type, IP address). See Section 6 (Cookies & Tracking) for more details.
3. How We Use Your Information
- Business Inquiries: To respond to your requests for information, provide additional details about our specialty coffee offerings, and facilitate potential business relationships.
- Regional Support: Because we serve various markets (Colombia, USA, China, Korea, Japan, etc.), we may share your details with our local teams or partners to address region-specific inquiries.
- Site Improvements: To analyze how visitors use our Site, diagnose technical issues, and improve user experience.
- Compliance: To comply with legal obligations or respond to lawful requests and legal processes.
4. Data Sharing and Disclosure
- Internal Teams: We share your information within Amativo’s regional offices (e.g., in Colombia, the USA, Asia) to provide relevant service and support.
- Service Providers: We may use third-party service providers (e.g., email marketing, web hosting, or analytics) who process data on our behalf. These providers are bound by confidentiality agreements and only access data as necessary to perform services.
- Legal Requirements: We may disclose personal information when required by law or if we believe in good faith that such disclosure is necessary to protect our rights or comply with a judicial proceeding, court order, or legal process.
5. International Data Transfers
Given our global footprint, your personal information may be transferred to and stored on servers located in countries outside of your own. We take reasonable steps to ensure that such transfers meet legal requirements and that your data is protected according to this Policy.
6. Cookies & Tracking
- Use of Cookies: We use cookies (small text files stored on your device) to personalize your experience, analyze traffic, and improve our Site.
- Types of Cookies:
- Analytics Cookies (e.g., Google Analytics) to measure Site performance.
- Functional Cookies to remember your preferences.
- Consent: Depending on your region (e.g., EU, certain Asian markets), you may see a cookie consent notice. By continuing to browse, you consent to our use of cookies.
- Opt-Out: You can adjust your browser settings to block or delete cookies, though certain features of the Site may not function properly as a result.
7. Data Security & Retention
- Security Measures: We implement reasonable administrative, technical, and physical safeguards to protect personal information from loss, misuse, or unauthorized access.
- Retention Period: We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal or regulatory obligations.
8. Your Rights
Depending on local laws (e.g., GDPR in the EU, applicable Asian privacy regulations), you may have certain rights such as:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Ask us to correct inaccuracies in your data.
- Deletion: Request deletion of your personal information under certain conditions.
- Objection: Object to or restrict how we process your data, in some circumstances.
To exercise these rights, please contact us (see Section 10).
9. Children’s Privacy
Our Site is not intended for individuals under the age of [16/18, depending on jurisdiction]. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
10. Contact Us
If you have questions or concerns regarding this Privacy Policy or wish to exercise your data rights, please reach out:
- Email: [email protected]
- Phone: +57 (314) 796-9080
11. Updates to This Policy
We may revise this Privacy Policy from time to time. The “Last Updated” date indicates the latest version. Your continued use of our Site after any changes to this Policy will be deemed acceptance of those changes.